Managing the people, processes and tool-sets of your ICT operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialized domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs.

Service Features

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.

Handing over the management of one, or several, of your technology domains to an expert IT services management provider requires trust. With over 30 years' experience across the Sub-Saharan Africa countries, MFI delivers consistent managed services globally. We do so cost-effectively and efficiently thanks to our scale, methodologies and high levels of standardization.

Our growing managed services portfolio includes several globally standardized managed services products in specific technology domains – including networks, data centers, security, visual communications, unified communications and collaboration and contact centers. We can also offer custom managed services based on your specific requirements, delivered through our IT outsourcing capabilities. We're constantly building our list of standardized services through the skills, experience and methods we gain over time.

The quality and reliability of our services is guaranteed in terms of service levels. We give you access to leading technical and management expertise, and follow best practices in line with industry standards such as the IT Infrastructure Library (ITIL).
We can also offer third-party expertise thanks to our global partnerships with leading technology vendors such as HP, IBM, Microsoft, Alcatel, Avaya, Cyberroam, and more.

Today's high-pressure business world compels your organization to be more agile, improve operational efficiency, reduce cost and meet its employees' needs for new applications and technologies more rapidly. That's why your approach to ICT is evolving from managing ICT equipment to managing ICT services as a utility. But how do you bring together the people, processes and systems that deliver more business-aligned ICT? How do you manage multiple vendors across several geographies, while still focusing on what you do best?